Privacy Policy

Norvex Horizon Ltd is a UK-registered logistics consultancy and strategic advisory firm. For the purposes of data protection law, we are the data controller of the personal information we collect through this website and in the course of our business.

If you have any questions about this policy or how we handle your data, you can reach us at: contact@norvexhorizon.uk.

• Contact information — name, email address, company name, job role, and any message you send us via the contact form or direct email.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically via standard server logs and analytics tools.
• Communication records — correspondence history when you email or otherwise communicate with us.

• To respond to your enquiries and provide the services you request.
• To manage our relationship with you, including follow-up communications.
• To improve our website and services through analytics and feedback.
• To comply with legal obligations and protect our legitimate business interests.

We process your personal data on the basis of legitimate interests (to run our business and respond to enquiries), contractual necessity (where we enter into an agreement with you), and legal obligation (where required by law). For marketing communications, we rely on your consent, which you may withdraw at any time.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to two years, after which it is securely deleted or anonymised.

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data (the “right to be forgotten”).
• Restriction — ask us to limit how we process your data.
• Objection — object to processing based on legitimate interests.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent — where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please email us at: contact@norvexhorizon.uk. We will respond within one month.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, access controls, and regular security reviews. However, no internet-based system can be guaranteed 100% secure.

Our website uses essential cookies to ensure proper functionality. We do not use third-party advertising cookies. Analytics cookies, if used, are deployed only with your consent and can be managed through your browser settings.

We may use trusted third-party service providers (e.g., email delivery, analytics, cloud hosting) who process data on our behalf under strict contractual safeguards. We do not sell or rent your personal data to any third party.

Where we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with GDPR requirements.

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ico.org.uk

We may update this privacy policy from time to time. Any material changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

For any privacy-related questions or to exercise your data protection rights, please contact us at: contact@norvexhorizon.uk.